Return old phone as recived my new phone

[Deanp8315]

Hi there I received a message this morning say that you not received my old phone I sent this back to you in the envelope a d sticker for special delivery and it had the right postal stamp on it it was send on the 15/02/21 and I ask for it next day by 1pm and it got there 12:40 pm the next day which is 16/02/21 and it was singed for as well  so I don’t no why I am still getting the message from you at we say you not got it  when it has been delivered. 

[Katie_B · Accepted solution]

Hello @Deanp8315. 

Thanks for coming to the community. 

I am sorry to hear this. 

Was this a return of a device or a trade in?

I would love to see if I can look into this further for you. 

Katie.

[Deanp8315]

The phone was a trade inn as I had any time up grade on my account 

[Katie_B]

Thanks for getting back to me @Deanp8315.

I would recommend getting in touch with Brightstar who can chase this for you. You can get in touch by one of the following:

1. call 0208 732 3798

2. email eeconsumer.uk@brightstar.com

Katie 🙂