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iPhone 6s overheating and draining battery

JKC18
Investigator
Investigator

My iPhone 6s overheats and the battery quickly drains unless I have it on airplane mode or switch it off. Also appears to charge very quickly.  I have tried turning off Background App Refresh. There are no issues on the Battery Health page. It did show that there was a lot of background activity on the photos app where I do have a lot of photos and videos. I therefore turned off iCloud sharing. I have also Reset All Settings and plugged my phone into my laptop to ensure it was up to date. I am soon due an upgrade, so would rather not send it off anywhere and just wondered if there's anything else I can try.

 

Thank you!

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@JKC18   What’s showing in the battery health might not be correct as it will depend on how you’ve used/charged/cycled the battery.  Please have a read of THIS 

 

The device getting hot is the battery drain fast and the hotter it gets the quicker it will drain. 


it does sound like you need a new battery.  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Chris_B  Many thanks for your reply, it's really helpful.