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Replacement sim

Cristianas8
Visitor

‎27-08-2020 06:15 PM

Hi, I ordered a replacement sim last Wednesday but I haven’t received it yet. Can you please let me know of any issue? I need it urgently otherwise my account will be deactivated. Thanks a lot, Cristiana

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎27-08-2020 11:57 PM

Hi @Cristianas8 

 

Are you on PAYG?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎28-08-2020 07:18 AM - edited ‎28-08-2020 07:23 AM

Hi @Cristianas8 

 

Thanks for posting on the community.

 

SIM cards can take 2-5 working days to arrive, if this has been longer than 5 working days since you ordered the replacement SIM, please get in touch with our customer care team.

 

They will get this looked into for you.

 

Leanne.

0 Helpful