Replacement sim

Cristianas8
Visitor

‎27-08-2020 06:15 PM

Hi, I ordered a replacement sim last Wednesday but I haven’t received it yet. Can you please let me know of any issue? I need it urgently otherwise my account will be deactivated. Thanks a lot, Cristiana

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎27-08-2020 11:57 PM

Hi @Cristianas8 

 

Are you on PAYG?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team
In response to Northerner

‎28-08-2020 07:18 AM - edited ‎28-08-2020 07:23 AM

Hi @Cristianas8 

 

Thanks for posting on the community.

 

SIM cards can take 2-5 working days to arrive, if this has been longer than 5 working days since you ordered the replacement SIM, please get in touch with our customer care team.

 

They will get this looked into for you.

 

Leanne.

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