Returns problem

distractedfairy
Visitor

‎27-08-2020 07:42 PM

I have returned a Google pixel 4 as I received the 64 GB and I wanted the 128gb. EE have received it say the email from DPD. Quite a while ago now. I now want to get the phone I want. No acknowledgement from EE, no refund issued, no change to my upgrade status. So I cannot do anything!! 

 

No response from channel returns. 

 

What am I supposed to do???

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎27-08-2020 11:52 PM

Hi @distractedfairy 

 

Returns can take up to 31 days to process during ideal times. If you want to upgrade further then call EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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