Replacement sim card

[Blueste]

Hi,ordered replacement sim card

Then had email to phone 150 to verify.

Rang 150 from mobile phone got message saying not connected.

How do i verify for new sim?

[bristolian]

Hello @Blueste 

Welcome to the EE community

Can you explain what the reason for the new SIM was? Was this a replacement due to having a new phone with a different size SIM tray? Or was your old phone lost or stolen?

If necessary, you can contact EE C/S on 0800 0798586 from any working phone.

[Starter]

Hi I need a new sim for this num contract sim ************ has its no longer working thanks 

[mod edit: please don't post personal details on the forum]

[Leanne_T]

Hi @Starter

Thanks for coming to the community. 

If you get in touch with our Mobile Care team on 0800 079 8586 they will be happy to help 🙂

Thanks. 

Leanne.