Hi all,
My Samsung phone was snatched out of my hand by some bikers on my way home the other week. I have since made a claim with my insurance and received a new phone, but I still need to sort out a replacement for my SIM card.
My problem is that I live alone in London and now obviously don't have a telephone number to call EE customer services from to enquire about getting a new SIM. On top of that, what with Covid-19 restrictions and London being in a Tier 4 zone, I can't go to the shops to ask for a new one either. I don't know my neighbours very well, and even if I felt like sitting through a 20-minute hold as I am waiting on a representative to answer the call, I doubt any of my neighbours would be thrilled at the idea of me borrowing their phone for such a long time (given they do not know me), especially with the fear of a new variant of the virus going around (in fact, I am not LEGALLY allowed to enter the premises of my neighbours anyway as per the new laws).
I can't seem to find any working live chat on the EE 'contact us' page, and can't find any alternative to calling 150 to reach EE about a new SIM. Surely there should be another way to get in touch? I mean, phones are stolen every day, aren't they? So how would someone like me call 150 if they don't have a number to call from?
Does anyone have any advice or information which could help me resolve my issue?
TL;DR: my phone was stolen and I cannot call 150 to ask customer services to send me a new SIM. Shops are closed due to Covid-19 and I have no other way to reach customer services via telephone.
@Andy_Bo @LiamD @Miles @Andy_S_
