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19-04-2021 07:42 AM
I’ve asked for content lock be removed 3 days ago and I’m still waiting why is it not offf it was removed bye your college
19-04-2021 06:33 AM
I’ve asked for content lock be removed 3 days ago and I’m still waiting why is it not offf it was removed bye your college
19-04-2021 07:46 AM
@Derekmclelland8 From within the my EE app go to Settings>Restrictions >Content Restrictions. Can you toggle it off ? If not you’ll have to call customer services to request this and you might be asked to pay a refundable token via a credit/debit card.
19-04-2021 12:51 PM
@Derekmclelland8 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.
13-07-2021 02:11 PM
What happens if you don't have a credit card, how can content lock be removed?
13-07-2021 03:37 PM
If no Credit Card, you should be able to walk into any EE Shop and ask them to arrange this by showing your Photo ID or Age Related Proof Document.