@Derekmclelland8 From within the my EE app go to Settings>Restrictions >Content Restrictions. Can you toggle it off ? If not you’ll have to call customer services to request this and you might be asked to pay a refundable token via a credit/debit card.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
@Derekmclelland8 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
