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Mobile call charges

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Usthree2018
Visitor

‎13-07-2021 02:17 PM

Hi 

I'm new to the country and at the airport I bought a PAYG pack of 20pounds covering 40GB data, unlimited calls and unlimited txt for 30 days (at least that's the words on the pack).

 

I am now in my 6th day in London, and surprised to learn that my credit is now nil and I won't be able to make any calls. I have always had the room wifi turned on for any data usage, I made a few calls to the 02 numbers and 07 mobile numbers for meetings (roughly two hours in total) and txt messages to 07 mobile numbers with the understanding that they are all free under the plan of this pack. 

 

I registered myself online and searched everywhere in My EE, but failed to find how much i was charged for those services. 

 

Is there a statement which shows me not only my usage (which I found under My EE), but the cost of each usage?

 

Thanks 

Jessie

0 Helpful
1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎13-07-2021 02:24 PM

@Usthree2018 : All those calls & texts are included within your PAYG Pack allowances.

 

You have no credit left because it was spent on buying the pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎13-07-2021 02:24 PM

@Usthree2018 : All those calls & texts are included within your PAYG Pack allowances.

 

You have no credit left because it was spent on buying the pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)