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Register a phone number on account set up

Matwells
Visitor

‎31-08-2021 11:30 PM

Can anyone help? 

I need to pay for a sim only package. 

I keeps asking my for my device phone number, but I'm still on three network until I get me EE sim.

I enter mob number and it obviously won't recognise it. Without a number ot won't let me complete the order 😔

Tia

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎01-09-2021 06:54 AM

Hi @Matwells 

 

It would only ask for your number if you are upgrading, not as a new customer. Have you chosen the correct options? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎01-09-2021 08:29 AM - edited ‎01-09-2021 08:29 AM

Morning @Matwells

 

Thanks for posting on the community. 

 

At which point on the EE Shop, do you get asked for the number? 

 

Speak soon 🙂

 

Leanne.

0 Helpful