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Really strange issue with WIFI on new 4GEE Home Router

martinmcd21
Established Contributor
Established Contributor

‎15-01-2021 01:35 PM

Speeds were a bit slow this morning so I started having a look. I turned it off and on again and now it’s just strange. 

Speeds on Ethernet connected devices are fine. 50mbps and upwards. But on WiFi, it won’t even run a speed test. The odd web page will load but it’s a struggle, even when very close to the device. 

The WiFi light is on. 

Any ideas?

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13 REPLIES 13
martinmcd21
Established Contributor
Established Contributor
In response to James_B

‎15-01-2021 04:43 PM

Hi James, yes. Same issue with MacBook and iPhone. 

both were working perfectly this morning and nothing changed that I know of. Both were speed testing at 50mbps. 

I suspect the router’s WiFi has developed a fault.

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James_B
EE Community Manager
EE Community Manager
In response to martinmcd21

‎15-01-2021 04:48 PM

Thanks @martinmcd21, the next step would be to get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

 

They'll be able to organise a replacement if they determine the device to be faulty.

 

James

 

 

martinmcd21
Established Contributor
Established Contributor
In response to James_B

‎15-01-2021 04:54 PM

Thanks very much for your help James. I will contact them now.

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James_B
EE Community Manager
EE Community Manager
In response to martinmcd21

‎15-01-2021 04:55 PM

No problem @martinmcd21

 

Please keep us updated.

 

James

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