esim issue

[oliviaver]

Hi

I'm trying to get my eSIM to work on my Google Pixel 3 but get the following EID

89049032000001000000021015957606

Subject Code : 8.1.1

Reason Code 3.8

@Andy_Bo  Anyone could help as lines are busy?

Many thanks

Olivia 

[James_B]

Hi @oliviaver,

Welcome to the EE Community. 🙂

Have you followed the guide in How do I use Dual SIM with an eSIM for Google Pixel?

Thanks

James

[oliviaver]

Hi James

Thanks for your help

I have indeed to no success. Tried with and without the physical sim in,
neither worked.

Cheers
Olivia

[James_B]

Hi @oliviaver,

Is your eSIM pack for a brand new line or are you performing a SIM swap?

Thanks

James

[oliviaver]

It's a sim swap

Cheers

Olivia

[James_B]

Hi @oliviaver,

Have you completed your sim swap at myaccount.ee.co.uk/app/activate-sim?

Thanks

James