Trading in for an early upgrade

[Faswa12345]

Hi, I was just wondering how the process would work if I wanted to upgrade early and use my old phone to cover the early upgrade cost? For example, if I had an early upgrade fee of £500, and my device had a trade in value of £500 as well, could I simply just walk into a store, trade it in and have the value taken off my early upgrade cost? Or would it be two different transactions (I pay the early upgrade fee first, then they evaluate the device and transfer me the trade-in money to my bank account)? Thanks.

[BrendonH]

It'll be 2 separate transactions due to the store wouldn't be the ones that values the trade in. It'll be sent off to be looked at etc.

[Faswa12345]

Hi, thanks for the reply. I was hoping this wouldn't be the case as it just seems like a lot more effort. I was planning on using the trade-in and early upgrade as an alternative to being on a smart plan (with anytime upgrade) but I may have to reconsider. If I end up doing an early upgrade, do you know if my friends and family discount would carry over? In the terms and conditions for early upgrades it states that any discounts from old plans are removed but I don't see why it wouldn't just carry over? Thanks.

[BrendonH]

No it won't be just carried over. It needs to be applied again if eligible.

[Faswa12345]

Would it carry over if I did an anytime upgrade on a smart plan instead?

[James_B]

Hi @Faswa12345,

Unlike other discounts, your friends and family discount will carry over when you upgrade, as long as your friend or family member is still an EE employee and you choose an eligible plan.

Hope this helps.

James

[Faswa12345]

Hi James, just to confirm, would it carry over with both an anytime upgrade
and an early upgrade (from an essential plan)?

Thanks

[James_B]

Hi @Faswa12345,

Yes, it would only be removed if your new plan wasn't eligible, for example, if the plan was already discounted.

James