Number change

[Tommh]

I have changed from pay as you go to pay monthly (on ee for both) and requested my number be changed, it’s been 4 days and it hasn’t... when will it happen? I can’t set up my phone until it does.

[Katie_B]

Hello @Tommh. 

Thanks for coming to the community.

How did you request this change?

Speak soon, 

Katie.

[bristolian]

@Tommh 

Looks like @Katie_B beat me to it, but did you use the switch to pay monthly service, or another method?

[Tommh]

Hi Katie,
When I ordered the new SIM card online it said to enter my old number in
the box if I want to keep it, which I did. But my SIM card came with a new
one which I assumed would update and change but so far it hasn’t.

[James_B]

Hi @Tommh,

I'd recommend having a quick chat with our Customer Care Team via our get in touch page. (Just tap the 'Let's chat' tile)

They'll be able to check your number transfer has been requested.

Thanks

James

[XRaySpeX]

When you ordered the new SIM it was asking you for a no. you wanted to port into EE from another network. It is not for an existing EE no. You will need to call CS to transfer your PAYG no. to your new contract SIM.