Order tracking: pay monthly orders

[piphal]

Hello,

I have an order that still hasn't been depatched, but that's likely down to stock availability. My problem is that the returns exchange end date is 2 days from tomorrow and I can find a way to advise them that I can't send my old phone back because I don't have the new one. I'm concerned because if I don't return my exchange they'll be adding £650 to my bill.

Regards,

piphal

[Christopher_B]

Hi @piphal

Welcome to the EE Community 😊

I hope you're good and having brilliant day, are you up to much? 

You shouldn't be charged if you don't have your new phone yet. However you may still get texts as these are automated.

Thanks 

Chris

[piphal]

Thanks Chris.

Work so nothing hugely exciting. 😀

Thank you for the update. Helpful to know. 👍

Regards,

piphal

[Christopher_B]

@piphal No problem at all. 

If you need anything else then please just let us know.

Thanks

Chris