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Community Activity
Job Offer BT portal Advice
Greetings All, I have applied for a customer service adviser role and have been through the whole process, and I got a call yesterday in which I was offered the role. I am now waiting for my onboarding to begin now and I am so excited. However, on th...
TV must be via Ethernet
After months of looking for help with TV pixelation, approx 30+ calls and 3 engineers at my home I have been advised to connect TV boxes via Ethernet. ( Modem is 3 meters from box! ) Cant believe that we have to run cables around the house for TV sig...
Internet connection continuously dropping out!
Not even 24hrs with switching to EE broadband and TV and we have not been able to watch a full programme without the Internet connection dropping out. 7times last night and 3 times in the last hr this morning! Kids are going crazy as they can't game ...
Repeated packet loss, high latency, loss of Internet connectivity
I've has a fixed mobile broadband connection for a couple of years. It's performance gets worse over time.page after page of crap like this -Internet connection WAN1 (BT) on port 3 is restored. Today at 10:05Internet connection WAN1 (BT) on port 3 i...
£12.99 add on but doesn’t say what it is
I’m being charged £12.99 as an add on but it doesn’t say what it is. Wondering if it’s Netflix although I already pay that through my bank. Can anyone help?
New to EE broadband cannot connect to it for PlayStation or our mobile phones
HiWe have switched to EE broadband but my son cannot connect his PlayStation. All of our mobile phones still show the previous provider details and when we try to log in to EE it says unable to connect. Please help.
Netflix Addon cancelled? Charged my bank £12.99
[1] "We've removed Netflix Standard from your account"[2] "Hi from EE. Thanks for upgrading to Netflix Standard for £7 a month"[3] Netflix charges my bank £12.99Excellent. Why doesn't the addon just cover the £12.99 "Standard" package anyway? E...
Netflix cancelled
Hi it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...
Passes not working for Now
Hi allJust re joined EETV (equipment coming June 3rd) and had the usual email telling me i can view my Now passes early using the app. I followed the instructions in the email to pair my Now account to my EE services but after putting in my username ...
Resolved! 24 Month Cinema subscription vs monthly Now TV pass
Hi, can someone explain to me if there is a technical difference in what you get if you sign up for the full 24 month TV contract for Now Cinema, versus just having "Entertainment" and then going with a monthly pass when needed?In the full contract i...
