Re: No Service and Mobile Number now not recognised

KjbRB
Visitor

‎22-07-2021 06:07 PM

Hi I am having the same problem i visited my local EE store they could not help rang EE again today told me to try a top up but even that would not work even though i have registered my sim details are not recognised

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XRaySpeX
EE Community Star
EE Community Star

‎22-07-2021 07:05 PM

@KjbRB : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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