4g is not working and signal is terrible

[Cjbossman99]

My mobile data is a no show and seeing as it refreshed not so long ago and have 100gb on data for it not to work i am very disappointed and very unpleased with this my signal is better off being off aswell as im lucky to get 1 bar absolutely **bleep** gunna complain about this no way im paying my full bill if i am not receiving my benefits

[BrendonH]

Have you contacted EE and explain you are having problems?

Have you checked the network status page to see if there is issues in your area?

I suggest when you call you be a bit more polite as they will help you but they don't need that tone directed at them. If you are experiencing issues they will also reduce your bill for this month in accordance. But again if you go with this tone they may not.

I understand you are angry I would be too but there is no need for that tone (this early on anyway)

[bristolian]

Hi @Cjbossman99 

Do you know of any friends of relatives who use EE in your local area, to see if they're also having problems?

If they are, then that would suggest a network issue - which you can check on the coverage & status checker - selecting "check outages" after entering your postcode.

[mikeliuk]

Hi @Cjbossman99 ,

Are you able to make calls ok?

What measured download bandwidth do you see at fast.com and speedtest.net ?