Lost signal on esim

[MartaT]

Hi I lost any signal on my esim, phone’s only working when I’m on any wi-fi. It doesnt have any reception or internet. How can I fix it please?

[Chris_B]

@MartaT There could be a network issue in your area use THIS and click the status tab.  

[Katie_B]

Hello @MartaT. 

Welcome to the EE Community. 

Have you been able to follow the advice provided from @Chris_B and see if there is an issue within your area?

Speak soon, 

Katie.

[MartaT]

The problem is that I’m abroad at the moment:(

Wysłane z iPhone'a

[Katie_B]

Hi @MartaT. 

Thanks for confirming. 

Are you able to manual select another network to see if this connects?

Did you active roaming before leaving the UK?

Katie 🙂