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Re: Is the MyEE app down?

Chowny71
Established Contributor
Established Contributor

‎11-12-2021 12:13 PM

The Apps down yet again and has been about a month now

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎11-12-2021 12:44 PM

Hi @Chowny71 

 

MyEE app is working fine here - what's the issue you're having with it?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎11-12-2021 11:11 PM

Hi @Chowny71 

 

If you have an Android device close down the app, go into Settings -application/apps find MyEE app and clear the data/cache. 

 

Restart the app and it should work.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Chowny71
Established Contributor
Established Contributor
In response to bristolian

‎13-12-2021 05:18 PM

A4.60.0-9d.459 what ever this code means . My app has not work for a long time . Caches & cookies cleared and still nothing

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to Chowny71

‎13-12-2021 06:08 PM

Hi @Chowny71 ,

 

Please may I sanity check that this is following a full shut down of the app, which is usually accomplished by viewing recently used apps and swiping away the one you want to fully close?

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0 Helpful