I've topped up but my pack hasn't renewed, How do I sort it?

[fatimasalem279]

Hi!

I also have the same problem, I have enough credit but my pack didn't renew. 

[James_B]

Hi @fatimasalem279,

Welcome to the EE Community. 🙂

Have you tried texting NOW to 150?

James

[fatimasalem279]

Yes I did. It send me that I need to add some credit but I have 29 pounds and my pack is only 20 pounds. 

[James_B]

Hi @fatimasalem279,

What response do you get if you text BALANCE to 150?

James

[fatimasalem279]

This is the response.

Your current balance as of today 08:38 is £29.45. Your last top up was £10.00 on 23/11/2021 at 23:55. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

[James_B]

Thanks for checking @fatimasalem279

Please get in touch with Customer Care so our a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

[XRaySpeX]

@fatimasalem279 : Buy the pack again by texting PACK20 to 150 & then text NOW to 150.