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Re: I've topped up but my pack hasn't renewed, How do I sort it?

fatimasalem279
Investigator
Investigator

‎24-11-2021 07:13 AM

Hi!

I also have the same problem, I have enough credit but my pack didn't renew. 

0 Helpful
6 REPLIES 6
James_B
EE Community Manager
EE Community Manager

‎24-11-2021 07:55 AM

Hi @fatimasalem279,

 

Welcome to the EE Community. 🙂

 

Have you tried texting NOW to 150?

 

James

0 Helpful
fatimasalem279
Investigator
Investigator
In response to James_B

‎24-11-2021 08:35 AM

Yes I did. It send me that I need to add some credit but I have 29 pounds and my pack is only 20 pounds. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fatimasalem279

‎24-11-2021 08:37 AM

Hi @fatimasalem279,

 

What response do you get if you text BALANCE to 150?

 

James

0 Helpful
fatimasalem279
Investigator
Investigator
In response to James_B

‎24-11-2021 08:39 AM

This is the response.

Your current balance as of today 08:38 is £29.45. Your last top up was £10.00 on 23/11/2021 at 23:55. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fatimasalem279

‎24-11-2021 08:45 AM

Thanks for checking @fatimasalem279

 

Please get in touch with Customer Care so our a member of the team can take a quick look at your account.

 

They'll be happy to help. 🙂

 

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to fatimasalem279

‎24-11-2021 09:37 PM

@fatimasalem279 : Buy the pack again by texting PACK20 to 150 & then text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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0 Helpful