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03-06-2020 12:18 AM
I have this exact issue! Please tell me how to fix it I spent hours and hours on the phone with EE "tech" people they havnt got a clue telling Me to restart the router and silly stuff that won't fix the issue. Can someone please help I really want to keep an eye on my buisness premises.
03-06-2020 12:18 AM
I have this exact issue! Please tell me how to fix it I spent hours and hours on the phone with EE "tech" people they havnt got a clue telling Me to restart the router and silly stuff that won't fix the issue. Can someone please help I really want to keep an eye on my buisness premises.
03-06-2020 12:20 AM
I have this exact issue! Please tell me how to fix it I spent hours and hours on the phone with EE "tech" people they havnt got a clue telling Me to restart the router and silly stuff that won't fix the issue. Can someone please help I really want to keep an eye on my buisness premises.
03-06-2020 12:36 AM
@Terry01293 : Let's have some more detail of your particular situation?
03-06-2020 01:13 AM
Thank you for your quick reply.
im a certain I have the same issue as the creator of the post - I can view my cameras only when I'm connected to the same network but not when I leave and connect else where (baring in mind the DVR stays connected to my EE 4g router via LAN the whole time - that is at my buisness unit and will never move)
03-06-2020 01:16 AM
Try turning it off and on lol
03-06-2020 08:34 PM
It's likely that you've come up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT), which means that you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.
10-06-2020 04:38 PM
So how have other people got it working? On exactly the same set up
11-06-2020 08:08 AM
Hi @Terry01293,
I'd recommend getting in touch with the manufacturer of your system for support.
They'll be able to confirm if it is compatible with a 4G connection and help you get up and running.
Thanks
James