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Confimation email

Devil25
Explorer

‎10-06-2020 09:08 PM

I had my email saying the Order is being processed but money hasn't been taken out of my bank what does that mean

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎10-06-2020 10:01 PM

Hi @Devil25 

 

Your question is the answer. Your order is getting processed.

 

You can track your order here:

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Devil25
Explorer
In response to Northerner

‎10-06-2020 11:33 PM

So what about the money does it go on the first bill
0 Helpful
James_B
EE Community Support Team
In response to Devil25

‎11-06-2020 10:20 AM

Hi @Devil25,

 

Welcome to the EE Community. 🙂

 

Any upfront payment will be taken from the card details you provided when your order is processed.

 

You'll receive a text message from DPD with tracking details as soon as your delivery slot has been confirmed.

 

Hope this helps.

 

James

0 Helpful