Confimation email

Devil25
Explorer

‎10-06-2020 09:08 PM

I had my email saying the Order is being processed but money hasn't been taken out of my bank what does that mean

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-06-2020 10:01 PM

Hi @Devil25 

 

Your question is the answer. Your order is getting processed.

 

You can track your order here:

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Devil25
Explorer
In response to Northerner

‎10-06-2020 11:33 PM

So what about the money does it go on the first bill
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James_B
EE Community Manager
EE Community Manager
In response to Devil25

‎11-06-2020 10:20 AM

Hi @Devil25,

 

Welcome to the EE Community. 🙂

 

Any upfront payment will be taken from the card details you provided when your order is processed.

 

You'll receive a text message from DPD with tracking details as soon as your delivery slot has been confirmed.

 

Hope this helps.

 

James

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