Bill - Payment taken from bank account but not showing up as paid.

[larryjones1994]

I am having the same situation. Not sure where to go for help but wanted to at least put it down on EE's site that I paid for my phone bill and broadband bill at the same time. The phone bill went out of the bank and was registered by EE. The broadband bill went out of my bank and is NOT registered by EE. HELP

[Leanne_T]

Hi @larryjones1994

Thanks for coming to the community. 

Did you pay by card or direct debit?

Is your mobile account showing in credit? 

Thanks 🙂

Leanne,