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more than one number

branny
Investigator
Investigator

apoligies if this is in the wrong place but i am new here.  i have topped up an EE mobile on an automatically renewing pack online for some time.   I now have an additional mobile with a different EE sim, i added the number on to my account thinking i would be able to to up both numbers on the EE website but the second number doesnt show up anywhere.   I am currently using a voucher code which is ok but i would prefer to have an automatically renewing monthly pack on both online.   Any help please

5 REPLIES 5
Christopher_B
EE Employee

Hi @branny

 

I hope you're well and having a nice day, other than this issue of course.

 

Since taking the second line have you added the number to your My EE account.

 

Thanks 

 

Chris

Yes i have and if i try to add it again it say you have already added this number.  I thought i would be able to toggle between the two numbers to top up   Thanks for replying.

@branny When you're on the My EE app.

 

If you select the menu, does it display a mobile number at the top?

 

Thanks 

 

Chris

Found there are two account numbers now and i can switch between the two numbers.  Sorted   Thanks Chris

No problem at all @branny 

 

If you need anything else then please just let me know. 

 

Thanks 

 

Chris