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Over 24 hours and no number ported.

Davebass5
Contributor
Contributor

Should I be worried?

I requested it at 4.30pm on Tuesday, still not happened. 

I appreciate these things can take a bit longer, but normally they dont. 

 

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

Hi @Davebass5 

 

There's guidance under "How long does it take" on this EE help page 

 

If you submitted your PAC before 5.30pm on Tuesday, the port should complete by close-of-play Wednesday.

 

EE C/S on 150 should be able to advise on your specific port when they re-open at 8am.

Thanks, 

Yes, ive read the info, and yes, it says next days, so thats why I’m questioning it as its been over 30  hours. 

If its not done by the morning ill give them a call. Its cutting it close but if it doesn't happen by Friday ill cancel as it will mean my existing  contract doesn't get cancelled in time before the next billing period. 

Cancelling a port-in-progress is ill-advised and can lead to further problems. I'm not even sure it can be done, once the PAC has been submitted.

 

Far better to just get the port-in issues resolved by calling in.

I wouldn’t do it until it’s gone  through. 

I’m sure its fine, but if it doesnt happen tomorrow then ill cancel within my 14 days once it has. 

All sorted now. Panic over lol.