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14-12-2021 11:11 PM
Today I decided to bite the bullet add on a PS5+2 controllers to my account.
Paid the £20 upfront no problem, and immediately received my confirmation email with my XKO number.
Fast forward 12 hours I received another email saying theyve not beem able to accept my order?
I appreciate theyre like rocking horse mess at the minute, but what an absolutely appalling customer experience, how was I able to order if there are none in stock (which I can only assume is the problem).
Solved! See the answer below or view the solution in context.
15-12-2021 08:02 AM
Hi @BurnThePriiest.
Welcome to the community.
I'd recommend getting in touch with our Customer Care team so they can check your account.
They will be able to check your order status and find out why this has happened.
Jon
15-12-2021 06:27 AM
It maybe another reason not just stock from your comments.
Thanks
15-12-2021 08:02 AM
Hi @BurnThePriiest.
Welcome to the community.
I'd recommend getting in touch with our Customer Care team so they can check your account.
They will be able to check your order status and find out why this has happened.
Jon