Trying to notify about death of a customer

[ash8814]

going round in circles trying to notify EE about the death of my father in law. They have sent us a payment reminder and I have tried several phone numbers but it goes round in circles as they want his phone number which I don’t know and there is no option to speak to an operator. Really not helpful plus there is no bereavement service number on their website. I’m just glad I am not with EE quite frankly. Any helpful advice please? might be nice to hear from EE themselves…

[Leanne_T]

Hi @ash8814

I am very sorry to hear this, please accept my deepest condolences.

I've sent you a private message on the community, so I can take some extra details and help you with the account. 

I hope to hear back from you soon. 

Leanne.

[XRaySpeX]

Use the online form to tell EE about an account holder's death.

You’ll need:

• the account holder’s name and number
• a number to contact you on 

When an account holder dies you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else