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22-12-2021 05:06 PM
I ported my old bt number to ee but some people are still seeing the original ee number of the sim they sent me when I call or text them. Doesn’t happen to everyone though
22-12-2021 05:38 PM
Hi @Daddyb8
Do calls & texts sent to your ported number arrive as expected?
You may need to call EE C/S on 150 from your mobile to resolve this, if outgoing caller-ID is wrong on all your calls.
23-12-2021 08:15 AM
Welcome to the community.
When did you port your number in? This can sometimes happen on the day a number ports over, but usually fixes by midnight the same day.
Could you try restarting your device please?
Chris
