Proof of purchase for my Nintendo Switch?

[Nathanw8897]

• I upgraded my phone in November 2018 while EE was running a promotion offering a free Nintendo Switch. I'm now having an issue with the Switch but to send it to Nintendo for repairs they require proof of purchase. However, I can't seem to find mention of the switch or the promotion anywhere on my EE account. I have my original upgrade contract that was given to me in store and the Nintendo Switch isn't acknowledged on there either. I'm not sure where else to look. 

[B1g5h0w]

I'm really struggling with them, I have to contact kondor was this
something you had to do also?

Can anyone from ee shed a light on this please

[Carolyn2115]

Hi no we didn't have to do that sorry 

[Leanne_T]

Hi @B1g5h0w

Thanks for coming to the community.

I have sent you a private message on here for some further details.

Thanks 🙂

Leanne.

[pambegley]

Bumping this up as I am now having the same issue. 

I have to book a repair but nintendo want proof of purchase from EE.

Can someone please help with this as 150 have no clue. Thanks

[Katie_B]

Hello @pambegley. 

Thanks for coming to the community. 

When you spoke with our customer care team what was advised?

Speak soon, 

Katie.