Problem with old number transfer

koralochab
Visitor

‎19-05-2020 09:03 PM

I'd like to transfer my old number to EE, to do this I went to this site:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...

 

I did all the things with the list, then clicked on "Fill out this quick form to transfer your number": https://imgur.com/vMvAjp3

 

I entered my new phone number: https://imgur.com/Uvm4fgH

 

I confirmed a quick security check: https://imgur.com/QPSw1Xb

 

I entered the PAC code: https://imgur.com/sBcNkxL

 

Then the site automatically entered my new number and I entered my old number manually: https://imgur.com/7FVgl1x

 

"Please make sure you enter the right phone number. It must be a UK phone number and start with 07."

 

Can anyone help me solve this problem? Both numbers are correct.

0 Helpful
1 REPLY 1
Profile closed
Not applicable

‎19-05-2020 11:55 PM

Hi @koralochab 

 

Welcome to the EE Community,

 

If your having issues with the online transfer form contact 0800 317 720 and a customer service advisor will be able to complete your transfer request.

 

Thanks,

 

David.