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Possible hacked ‘EE app’

Robbo57
Investigator
Investigator

‎01-12-2021 04:21 PM

Hi, has anyone seen this as the ‘log in’ screen on the ‘EE app’

It doesn’t look right to me.

0 Helpful
6 REPLIES 6
Robbo57
Investigator
Investigator

‎01-12-2021 04:23 PM

6DD86F12-2831-4788-B812-5115222A4DC6.png

 

0 Helpful
Katie_B
EE Community Support Team
In response to Robbo57

‎01-12-2021 05:11 PM

Hi @Robbo57. 

 

Thanks for coming to the community. 

 

Have you tried removing the app and re-downloading?

 

Katie 🙂

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etsket
Explorer

‎01-12-2021 05:16 PM

This is what it looks like for me everytime I login…

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Robbo57
Investigator
Investigator
In response to Katie_B

‎01-12-2021 05:27 PM

Hi Katie@

yes, tried removing and reinstalling the app but still showed the same log in screen. I haven’t seen the log in screen looking like this before, it just looks odd. 

0 Helpful
Katie_B
EE Community Support Team
In response to etsket

‎01-12-2021 05:30 PM

Hi @etsket. 

 

Thanks for coming and confirming this is also like yours when you log in to your account. 

 

Katie.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎01-12-2021 06:18 PM

Hi @Robbo57 

 

Try deactivating the VPN as the app will think you're abroad if connected to a foreign server.

 

Thanks



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