Ported my number. People receive texts from original number
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15-12-2020 05:41 PM
Ported my number, I receive calls and texts normally. But when i call or text, they come from the number that was originally on the new sim card before i ported. What has gone weong? And how to fix?
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15-12-2020 08:08 PM
Hi @Matty831
When did you port your number into EE - which day?
Have you tried restarting your phone?
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15-12-2020 08:38 PM
Around 10 days ago. Can't remember exact say. And yes, phone has been switched off, restarted, many times.
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16-12-2020 08:08 AM
Hi @Matty831.
Welcome to the community.
What phone are you using?
Does this happen with all calls and texts?
Jon
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16-12-2020 09:04 AM
Use Samsung Galaxy s20 FE 5G. But tried aon old phone and still the same.
The strange thing is, lets say i text a friend while I'm a mile away, they will receive the text from a different number. (Original sim number) But when I'm in the same room as them, they will receive the text from my number.
Confused? Because I am. Something gone wrong somewhere.
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16-12-2020 10:36 AM
Thanks @Matty831.
Yes, that's very confusing!
I'd recommend giving our Tech Gurus a call about this.
They will be able to check your account and check your port details.
Jon

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