Ported my number. People receive texts from original number

[Matty831]

Ported my number, I receive calls and texts normally. But when i call or text, they come from the number that was originally on the new sim card before i ported. What has gone weong? And how to fix?

[bristolian]

Hi @Matty831 

When did you port your number into EE - which day?

Have you tried restarting your phone?

[Matty831]

Around 10 days ago. Can't remember exact say. And yes, phone has been switched off, restarted, many times.

[Jon_K]

Hi @Matty831.

Welcome to the community.

What phone are you using?

Does this happen with all calls and texts?

Jon

[Matty831]

Use Samsung Galaxy s20 FE 5G. But tried aon old phone and still the same.

The strange thing is, lets say i text a friend while I'm a mile away, they will receive the text from a different number. (Original sim number) But when I'm in the same room as them, they will receive the text from my number.

Confused? Because I am. Something gone wrong somewhere.

[Jon_K]

Thanks @Matty831.

Yes, that's very confusing!

I'd recommend giving our Tech Gurus a call about this.

They will be able to check your account and check your port details.

Jon