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07-06-2020 08:25 PM
We have been struggling with internet connection, in particular when trying to work from home and use other devices - tv, alexa etc. I have run a speed test and upload is below minimum at 10.67 MBps. Please could you advise what to do. Many thanks
07-06-2020 10:13 PM
@Bex_rich , could you take a look here and give all the information required :
08-06-2020 12:22 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
08-06-2020 10:23 PM
1.
Product name | EE Smart Hub |
Serial number | |
Firmware version | v0.04.02.09120-EE (Thu Sep 12 18:15:40 2019) |
Board version | 1 |
Data sent / received | 13.4 MB / 1.5 GB |
DSL uptime | 13 days 14 Hours 27 Mins 53 Secs |
Data rate | 11.41 Mbps/61.05 Mbps |
Maximum Data rate | 11.6 Mbps/71.7 Mbps |
Noise margin (up/down) | 6.4/5.1 |
Line attenuation (up/down) | 22.0/17.5 |
Signal attenuation (up/down) | 21.9/17.3 |
Broadband username | |
2.4 GHz wireless network name | |
2.4 GHz wireless channel | Smart (Channel 11) |
5 GHz wireless network name | |
5 GHz wireless channel | Smart (Channel 48) |
Wireless Security | WPA |
Wireless mode | Mode 1 |
Firewall | Default |
MAC address | 64:CC:22:6C:D3:C8 |
Software variant | - |
Boot loader | 0.0.3-EE (Mon Dec 4 17:32:53 2017) |
2. https://www.thinkbroadband.com/speedtest/1591650264164456455
3.
80 | 58.1 | 20 | 15.9 | 52.2 | Available | Available |
78.4 | 52.9 | 20 | 13.9 | 44 | Available | Available |
330 | 30 | -- | Available | -- |
Up to 15 | -- | 8 to 19 | Available |
Up to 15 | Up to 1.5 | 8 to 19 | Available |
Up to 7.5 | -- | 6.5 to 8 | Available |
2 | -- | -- | Available |
2 | -- | -- | Available |
Available |
Available |
09-06-2020 12:39 AM
Isn't there more of that BT Wholesale table?
What are all EE's estimated speeds which you'll find in your MyEE for BB under Your broadband speed?
Is it only the Up Speed you are concerned about?
09-06-2020 02:02 PM
09-06-2020 02:08 PM - edited 09-06-2020 02:09 PM
@Bex_rich , to reach upstairs, you will need something like wifi booster such as super wifi boost or wifi extenders, homeplugs.
It could be, that if everyone is using all the things you write about, that may be why it is cutting out and the speeds are slow, could be wrong.
31-08-2021 12:36 AM
I am playing warzone at 12:30 at the night all by myself no one is on the internet and this **bleep** internet wants to bug out and get my ping to go 1000 and more for no reason
31-08-2021 04:11 AM
@Klevis123 : Mobile BB or fixed home BB? Which router?