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Placed upgrade order this morning but had no update?

Jamie2509
Explorer

‎26-09-2019 08:49 PM

 
0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎26-09-2019 08:53 PM

Hi @Jamie2509 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Leanne_T
EE Community Support Team

‎27-09-2019 08:29 AM

Morning @Jamie2509

 

Welcome to the community 🙂

 

Thanks for upgrading , what phone have you ordered?

 

Did you place your order online, via chat or over the phone?

 

Speak soon 🙂

 

Leanne.

0 Helpful
Jamie2509
Explorer

‎27-09-2019 08:36 AM

I upgraded my tablet online but had no other updates just an email confirming saying they would be in touch and nothing else. They havent even took payment I paid upfront.

Leanne_T
EE Community Support Team
In response to Jamie2509

‎27-09-2019 08:50 AM

Hi @Jamie2509

 

Thanks for coming back to me 🙂

 

If you get in touch with our Mobile Care team on 150, they will be able to look into the order for you and give you an update 🙂

 

Let us know how you get on.

 

Leanne 🙂

0 Helpful