Placed upgrade order this morning but had no update?

Jamie2509
Explorer

‎26-09-2019 08:49 PM

 
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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎26-09-2019 08:53 PM

Hi @Jamie2509 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team

‎27-09-2019 08:29 AM

Morning @Jamie2509

 

Welcome to the community 🙂

 

Thanks for upgrading , what phone have you ordered?

 

Did you place your order online, via chat or over the phone?

 

Speak soon 🙂

 

Leanne.

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Jamie2509
Explorer

‎27-09-2019 08:36 AM

I upgraded my tablet online but had no other updates just an email confirming saying they would be in touch and nothing else. They havent even took payment I paid upfront.

Leanne_T
EE Community Support Team
In response to Jamie2509

‎27-09-2019 08:50 AM

Hi @Jamie2509

 

Thanks for coming back to me 🙂

 

If you get in touch with our Mobile Care team on 150, they will be able to look into the order for you and give you an update 🙂

 

Let us know how you get on.

 

Leanne 🙂

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