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No order number?

naomit97
Investigator
Investigator

‎27-09-2019 09:21 AM

Ordered my upgrade yesterday around 5pm and was told I’d receive the phone today (27th) however I still haven’t got an email/text with a order/tracking number yet like I was told - just a confirmation of my new plan. When will I receive an order number?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎27-09-2019 09:25 AM

Hi @naomit97 

 

You will receive confirmation when your order is processed. Try looking in your junk/spam email folders for any emails.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎27-09-2019 11:26 AM

Hi there @naomit97

 

Thanks for posting 🙂

 

Just to add, once we have received your items from the manufacturer, we do our best to get them out to you within 24 hours via our delivery partner DPD.

 

You’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

 

If you would like any further details or your order checked give us a call on 150 🙂

 

Have a great weekend.

0 Helpful