Placed order but heard nothing?

Tessybear42
Contributor
Contributor

‎08-11-2018 11:39 AM

I placed an order for a new connection yesterday morning, shortly after I received a confirmation with an XKN number, but when I check the tracking it says "Sorry, we can't show your order details right now".

 

I've seen a few of these posts popping up, wondering if anybody at EE knows the timescale for receiving an actual delivery notification? I would have thought I would receive notification after more than 24 hours have passed since I placed the order. 

 

Thanks,

Tess 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎08-11-2018 01:59 PM

Afternoon @Tessybear42

 

Welcome to the community great to have you here 🙂

 

What phone have you ordered?

 

Did you get a 000 reference number at all?

 

Hope to hear back from you soon 🙂

 

Leanne.

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Tessybear42
Contributor
Contributor
In response to Leanne_T

‎08-11-2018 02:08 PM

Hi @Leanne_T!

 

I ordered a Huawei P20 Lite, I got an XNF number but not a 000 number. 

 

Thanks,
Tess 

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Tessybear42
Contributor
Contributor
In response to Tessybear42

‎08-11-2018 02:33 PM

I've just called EE customer service and a lovely young man has sorted it out for me, the phone will be with me tomorrow. 🙂 

0 Helpful
Leanne_T
EE Community Support Team
In response to Tessybear42

‎08-11-2018 02:53 PM

Great news @Tessybear42

 

Oooo exciting times 🙂

 

Let us know what you think of your new phone when it arrives.

 

Have a lovely evening!

 

 

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