Where is my new phone ? It’s been two days no information ?

[Crash1907]

Ordered new iPhone. Was told be dispatched with in a day ? Nothing. No email other than one to say I’d ordered. No texts. Nothing. Tracking number doesn’t work ? Might as well gone into the shop. Would of been easier. Any idea what he hold up is ? 

[Leanne_T]

Hi there @Crash1907

Welcome to the community.

I will certainly see what I can do to help you 🙂

What iPhone have you ordered?

Also, did you order the iPhone online, over the phone or in store?

Leanne.

[Crash1907]

👋🏼 

iphone XR blue 64gig

ordered on line 

🙂 

[Leanne_T]

Great thanks @Crash1907

That's a great choice 🙂

As you have had no delivery information I would give us a call so we can check your order and give you an update.

You can call us on 150 or 0800 956 6000 if you don't have an EE phone.

Let me know how you get on 🙂

Leanne.