Pixel 6 Preorder issue

[Danielson_1993]

I tried ordering the Pixel 6 the night before it's release as there was an offer of Bose headphones with the phone. So I went through and got sent a confirmation email.

However when I ring up, the order was not found and got lost, I have managed to get hold of the phone I would like with the plan I originally wanted, however the headphones offer had disappeared. Am I still entitled to the headphones, even though I originally had a confirmation email in the first place?

[Katie_B]

Hello @Danielson_1993. 

Thanks for coming to the community. 

Do you still have the confirmation email?

What was advised what happened with your order?

Katie 🙂

[Danielson_1993]

Thanks for your reply.

Yes I do still have the original confirmation email. I was advised to contact Google, however I am not sure how to go about that. 

Is it worth going into a store with that confirmation email. I was given free delivery for the Pixel 6 as a goodwill gesture, however I believe I'm still entitled to the headphones as I did order before it was released

[Christopher_G]

Hi @Danielson_1993

I've sent you a private message to get some more information from you. Could you have a look and get back to me please?

Thanks

Chris