Pin not sent for eSim

[botonakis]

Hello all, 

Through myEE app I chose the option to get the eSim

Everything seems to be OK until the step for the activation, when I have to receive a one time pin that I get an error that can't be sent

Any ideas? I can receive texts and messages with no problem ,I have checked 

Thank you in advance ☺ 

[Chris_B]

@botonakis   You’ll will have call customer services tomorrow morning about this.  This public forum doesn’t have access to your EE account. 

[botonakis]

Hello Chris,

Thank you for this
I will do 🙂

[botonakis · Accepted solution]

Hello again,

So it seems there is a known issue with the eSim activation from the app , as I was told from 150.

The agent told me to use the web version of myEE and it worked.

A tip may be that you may have to restart phone twice, as upon activation the data connection plays funny.

Thank you for helping

[Jon_K]

Thanks for letting us know you got this sorted, @botonakis 🙂

Hopefully other users can follow your advice if they experience this too.

Jon