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Pandemic and defaulted bill

Randomusername1
Investigator
Investigator

‎15-08-2021 07:23 PM

Hello, 

I wonder if I could get some advice please. Due to the pandemic i defaulted my mobile phone bill and now i have 1054£ in default. Unfortunately for me i was not eligible for furlough or UC. Now my situation is worse than before as with a default i cant rent or get any loan to help me. They sent my account to 2 collection agencies but they failed to help in any way as i have no income that could allow me to pay anything. Thye keep sending it back to EE. I cant pay the full amount as ky situation is completely different from other people. I was literally left in the streets. Now, i meed a solution. What steps could help me get out of this situation?

thanks

danielle

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎15-08-2021 09:15 PM

Hi @Randomusername1 

 

Sounds like you've left it late to contact EE. 

 

Please see this page:

 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

 

You need to speak to EE direct about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎16-08-2021 08:19 AM

Hi @Randomusername1

 

I am very sorry to hear this. 

 

I've sent you a private message on the community for some extra details. 

 

I hope to hear back from you soon. 

 

Leanne.

0 Helpful