Phone won’t connect

[Dp01]

I have a iPhone se, it won’t connect to the wifi and it has 3 bars and is saying 4g but isn’t properly connecting to my mobile data. Have tried everything

[XRaySpeX]

Which are you trying to do, connect to WiFi or connect to mobile data? You can't do both at once.

[Dp01]

Yeah I know I can’t do not at the same time, I have tried to do both separately and it’s not working. I put the Wi-Fi password in and the Wi-Fi sign flicks on then goes straight back off. I know it’s not a Wi-Fi issue as everyone else in the house is connected. Then with the mobile data it is just not connected properly every now and then I will have a pile of watts apps and messengers through then I can’t send any back

[XRaySpeX]

Tell the phone to Forget the WiFi connection & then connect to it afresh. 

What's the source of your WiFi?

[Dp01]

I’ve done that it’s not working 

[Leanne_T]

Hi there @Dp01

Thanks for posting on the community. 

Have you tried resetting your network settings, to do this go into Settings > General > Reset > Reset Network Settings? 

This will remove any saved WiFi passwords. 

Leanne.

[Dp01]

Yeah I’ve done that as well

[Leanne_T]

Thanks @Dp01

Have you tried backing up your data and factory resetting your iPhone? 

Leanne.

[Dp01]

No I haven’t that yet was hoping I wouldn’t have to  but can’t think what else I can do 

[Leanne_T]

It does seem like you have tried most steps @Dp01

Can you disconnect all other devices and see if the iPhone connects to WiFi? 

Leanne.