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Re: Phone won’t connect

houseofmuir
Visitor

‎25-03-2021 02:49 PM

Each month I pay £10 for £10 everything which includes Wifi Internet access. I topped up on the 22nd March at 22.21. However, my balance shows £10.09 but its not allowing me access to the Wifi Internet, instead its saying that I have to top up another £10.

 

How can this problem be fixed ASAP, instead of topping up another £10?

 

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-03-2021 03:25 PM - edited ‎25-03-2021 03:27 PM

@houseofmuir : Your pack & the £10 top-up does not give you WiFi access at all; only access to the mobile network. Your device gives you WiFi access, independently of EE, by connecting to a nearby BB router & is often free, especially if it is your own home BB router.

 

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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