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Phone hasnt arrived

Charcharrogers
Explorer

‎11-01-2021 03:52 PM

Anyone else having problems with their orders? Problem after problem I finally again ordered the new 5g sumsung s20 which they cheekily charged me £6.98 for next day delivery which should have arrived today. I've had no dpd text to say it's on way and my order number surprisingly wont track it. I wasnt charged next day delivery with the contract they got wrong which was due to arrive today anyway but to charge me now and it still hasnt arrive is becoming a bit of a joke!

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎11-01-2021 06:24 PM

Hi @Charcharrogers,

 

Welcome to the EE Community. 🙂

 

Have you received any updated from DPD yet?

 

If not, please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

0 Helpful
Charcharrogers
Explorer
In response to James_B

‎11-01-2021 06:53 PM

No absolutely nothing.... 

0 Helpful
James_B
EE Community Support Team
In response to Charcharrogers

‎11-01-2021 06:58 PM - edited ‎11-01-2021 06:58 PM

Hi @Charcharrogers,

 

Our Customer Care Team will be happy to help if you get in touch.

 

Thanks

 

James

0 Helpful