I will explain the context of the situation first, as to clarify any confusion (although its still confusing to me)
I visited a store on 14th December 2020 to upgrade my device (end of previous contract). I was told by the sevice representive that the upfront cost of the new device was £100, but they could "work around not paying that by agreeing to taking 2 temporary sim card" this was their way of justifying the upfront cost being waived. I was then made an appointment to return to the store in 14 days time (28th december) to return the sim cards at no charge, and the store representive "would take care of it"
I was unable to make this appointment, as the store was closed due to being in a tier 4 area, so i phoned customer services to try and resolve this, talked them through the situation, and it was agreed that i should send the sim cards back
I received the parcel to return the 2 cancelled temporary sim cards a few days ago, however when the return jiffy bag and paperwork arrived, its asking me to send back the device, battery and any additional equipment.
Is there any way of checking what i am to return, and what is expcted to be returned. In addition, am i still being charged for these temporary sim cards, despite never using them.
